About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description
We are seeking an IT Service Desk Specialist/Team Lead to join our team on a 12 month contract, leveraging ITIL expertise and strong analytical skills to enhance service delivery and user experience. In this role, you will lead the design and management of ticket triage processes, drive continuous service improvement (CSI) through data analysis, and ensure efficient ticket resolution within ServiceNow. Collaborating with teams and users, you will maintain high standards in knowledge management, asset tracking, and customer-centric support. The ideal candidate is detail-oriented, proactive, and skilled in process optimization, with a passion for improving workflows and meeting SLO/SLA targets. Level 1 support experience is a plus but not required.
Core Responsibilities:
Work Conditions
Don't have all of the above skills? Don't worry, we still want to hear from you!
The expected annualized base salary range for this role is $90,000 - $100,000.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
QuadReal offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined contribution pension plan and paid time off.
#LI - NW1
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.