Merchandise Technician/clerical Asst II (Gift Shop & BC Front/business Office)

Union: non-union
Site: Toronto Rehab - E.W. Bickle Centre
Department: Bickle Centre Administration
Reports to: Director
Grade: A0:04
Salary: $38,282-$47,853 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Casual
Closing Date: May 1, 2025

Position Summary

As a member of the facility, the Clerical Assistant II will be primarily responsible for performing duties related to the Bickle Centre Gift Shop duties and will handle certain tasks pertaining to the BC Front Office and Patient Registration.

Duties:

• Responsible for ordering, receiving, and pricing of merchandise
• Performs merchandising and cashier functions
• Organizes revenue-generating promotions to attract customer interest
• Provides great customer service
• Provide leadership, support, and guidance to gift shop volunteers
• Coordinate the return of stale-dated merchandises and other products
• Maintain the order and cleanliness of the gift shop
• Perform cross-functional duties, within scope of authority
• Perform other duties consistent with the job classification, as assigned or requested (BC Front/Business Office duties)
• Requires lifting items or bending, such as cases of products greater than 15lbs which are sold by the case, merchandising/stocking cases of beverages
• Requires standing 95% of the shift
• Requires assisting with packaging and reconciling invoices

In addition to the above duties, the Clerical Assistant will perform Front/Business office tasks. Ensuring the provision of optimum customer service through the efficient delivery of Front Desk duties and through the timely collection, verification and correction of patient demographic data during the patient registration and admitting process to the CCC/LTLD program.

As a member of the facility, the Clerical Assistant II will be primarily responsible for performing duties related to the Bickle Centre Gift Shop duties and will handle certain tasks pertaining to the BC Front Office and Patient Registration.

Gift Shop Duties includes:

• Responsible for ordering, receiving, and pricing of merchandise
• Performs merchandising and cashier functions
• Organizing revenue-generating promotions to attract customer interest
• Provides great customer service
• Provide leadership, support, and guidance to gift shop volunteers
• Coordinating the return of stale-dated merchandises and other products
• Maintain the order and cleanliness of the gift shop
• Performing cross-functional duties, within scope of authority
• Performing other duties consistent with the job classification, as assigned or requested (BC Front/Business Office duties)
• Requires lifting items or bending, such as cases of products greater than 15lbs which are sold by the case, merchandising/stocking cases of beverages
• Requires standing 95% of the shift
• Requires assisting with packaging and reconciling invoices

In addition to the above duties, the Clerical Assistant will perform Front/Business office tasks. Ensuring the provision of optimum customer service through the efficient delivery of Front Desk duties and through the timely collection, verification and correction of patient demographic data during the patient registration and admitting process to the CCC/LTLD program.

• Completion of a 2-year community college program or Diploma in Accounting or Business Administration from an accredited educational institution OR equivalent relevant experience
• One (1) year of related merchandising experience, preferably in the healthcare industry
• Working knowledge of SAP and EPIC an asset
• Excellent verbal and written communication skills
• Excellent interpersonal, organizational and time management skills
• Experience and interest in retail merchandising
• Computer Skills: MS Word and basic Excel an asset
• Willingness to work flexible hours and changing shift schedule

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.