Patient Care Coordinator (Scc)

TORONTO GRACE HEALTH CENTRE

Join our Team!

We are actively recruiting for

Patient Care Coordinator

Temporary Full Time – 6 Month Contract

LOCATION: Victoria Park & NcNicoll (Specialized Care Centre)

1020 McNicoll Ave

We have free parking and are easily accessible by TTC!

The Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses that require Complex Continuing Care, Post Acute Care Rehabilitation, Palliative care and Transitional care services. At Toronto Grace we support the patients and families through their recovery and rehabilitation journey following the principles of Patient and Family Centered Care facilitating patient flow through the health care system and the successful reintegration to their communities.

As a compassionate, caring and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents and families. If you want to work in an environment where every face is familiar and where care, compassion and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family. This position will be required to travel to all sites of Toronto Grace.

Position Summary:

The Patient Care Coordinator (PCC) is an integral member of the inter-professional team and acts as a clinical resource for the clinical team. The PCC has clinical and leadership expertise in the provision of quality care for residents with living with complex mental illness in a transitional care setting. The PCC works in close collaboration with and reports to the Patient Care Manager.

Main Responsibilities

•Provide support to the interprofessional team to ensure the provision of safe and quality care to patients or residents and their families.

•Perform administrative responsibilities to ensure efficient and effective program operations.

•Contribute to staff development by promoting and ensuring a supportive/collaborative learning environment and best practice standards for all staff.

•Collaborate with members of the multi-disciplinary team to ensure high standards of quality and optimal management of client care outcomes (including data collection/reporting).

•Support ongoing continuous improvement practices to strengthen clinical processes and quality of care and patient safety.

•Promote and facilitate the implementation of quality of care and patient safety related quality improvement strategies.

•Report clinical/performance issues to the Patient Care Manager including potential solutions or options for resolution.

•Act as the main contact for patient flow & operational inquires including the coordination of resident’s admissions and discharges to ensure a seamless transition for patients and families.

•Facilitate the delivery and communication of appropriate patient care planning activities with the interprofessional team to ensure continuity of care for all patients.

Qualifications and Education:

•Registration with the appropriate regulatory College.

•Baccalaureate degree in one of the required Health Professions; Master’s degree (or equivalent) is preferred.

•Basic Cardiac life Support (B.C.L.S.) program required.

•Demonstrate membership within a professional association and/or professional interest groups related to practice preferred.

•Minimum three (3) years of relevant clinical experience, including experience with Frail Seniors, patient with various co-morbidities, Alternate Level of Care designated patients’ groups and persons living with various degrees of cognitive loss as well as patients with history of mental health illness / needs.

Knowledge and understanding of the clinical operations of an in-patient unit is required. Demonstrate exceptional interpersonal and communication skills (verbal and written), including conflict resolution, negotiation, ability to effectively facilitate difficult conversations.

•Ability to model leadership behaviors and create a positive work environment where staff are motivated to do their best and strive for continuous improvement.

•Maintain and protect patient confidentiality in accordance with relevant legislations and organizational patient privacy and confidentiality policy requirements.

•Client service oriented, with the ability to effectively work within a framework that supports diversity, inclusiveness, and equity.

•Demonstrate respect and support for diversity within and among our patients, families, and teams

•Excellent time management skills.

•Non-violent Crisis intervention certificate an asset.

•Proficient in Microsoft Office, Outlook, and medical software systems.

•Impeccable performance and attendance required.

•Outstanding decision making and problem-solving skills.

Qualified candidates may apply to:

To apply for this exciting career opportunity, please email your resume and cover letter to jobs@torontograce.org by referencing the job posting #03132025 PCC Specialized Care Centre Temporary Full Time 6 Month Contract. Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre. We are a “Great Place to Work.” Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process, please notify the Human Resources Department.

The Salvation Army Toronto Grace Health Centre has been accredited with a 4-year Commendation in 2021 by Accreditation Canada

Thank you for your interest in The Toronto Grace Health Centre. Please note that only candidates selected for an interview will be contacted. No phone calls please.

Our Core values: Compassion, Respect, Excellence, Integrity, Committed, Cooperation and Celebration