Patient Care Coordinator

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Hillcrest Reactivation Centre
Department: Hillcrest Reactivation Centre
Reports to: Manager, Program Services
Work Model: On-Site
Salary: $44.51 - 55.64 per hour (to commensurate with experience and consistent with UHN Compensation Policy)
Hours: 37.5 Hours per Week
Shifts: Monday to Friday, Evening shifts (may require some flexibility)/On-Call
Status: Temporary Full-Time (6-Months / Mat Leave)
Closing Date: December 27, 2024

Position Summary

Hillcrest Reactivation Centre is a 75 bed community based reactivation center, part of the short term transitional care sites within the TCLHIN. Operating under the Home and Community Care Act, Hillcrest offers a short period of reactivation to patients who are ALC or at risk of ALC from the 16 TCLHIN acute /rehabilitation hospitals, supporting their return home within the target LOS.

Duties

As an integral member of the inter-professional team, the Patient Care Coordinator (PCC) acts as a clinical resource for the inter-professional teams. The PCC has clinical and leadership expertise in the care for medically /socially complex clients. The principal responsibilities include playing a leadership role in providing direction, ongoing development for nursing/ PSW staff and other inter-professional team members in the clinical areas, performing financial/administrative responsibilities to ensure efficient and effective operations; contributing to staff development by promoting and ensuring a supportive/collaborative learning environment based on the principles of adult learning and practice standards for staff and students; performing human resources responsibilities in collaboration with the program manager; liaising with members of the multi-disciplinary team to ensure high standards of quality and optimal management of client care outcomes (including data collection/reporting) and ongoing continuous improvement practices to strengthen clinical processes. The PCC will be reporting to the Hillcrest Program Manager.

• Registration with the appropriate regulatory College
• Baccalaureate degree in one of the required Health Professions; Masters degree (or equivalent) is preferred
• Basic Cardiac life Support (B.C.L.S.) program required
• Three (3) years of relevant clinical experience, including experience with complex client management is required
• Demonstrates membership within a professional association and/or professional interest groups related to practice preferred
• Demonstrated strong leadership and motivational skills, with ability to helping staff understand the relationship to their work and organizational goals
• Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
• Demonstrated leadership abilities
• Excellent skills in recognizing, analyzing and resolving problems
• Excellent time management skills
• Excellent decision making and problem solving skills
• Clinical and patient teaching skills
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgement with the ability to multi-task
• Adapts to and implements change and facilitates its acceptance by others
• Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TTC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.