Senior Application Analyst - Connected Care

About UHN's Integrated Care Program

The Integrated Care (IC) Program at the University Health Network (UHN) is changing the way healthcare is delivered and experienced in Ontario and beyond. With a patient and caregiver first approach, we're breaking down the barriers and burdens of navigating the healthcare system, creating more seamless and personalized care experiences. By blending hospital and community care, the IC Program ensures patients receive the right care, at the right time, and in the right place.

Our innovative model of care supports thousands of patients annually across multiple pathways, including surgery, medicine, transplant, and emergency department care. By delivering advanced care at home, reducing hospital stays, and preventing unnecessary readmissions, the IC Program addresses critical challenges like surgical backlogs and hallway healthcare, while paving the way for modernized, scalable, and sustainable home and community care.

We're now embarking on an exciting new chapter: building and refining our digital systems to unite UHN with community care providers. This initiative will streamline care coordination, enhance data insights, and empower patients and caregivers with virtual tools - all while driving meaningful population health outcomes.

Be part of a team that's reshaping healthcare delivery. Together, we're improving experiences, enhancing outcomes, and creating the future of integrated care.

Union: Non-Union
Position: Senior Application Analyst
Department: Integrated Care
Reports to: Application Manager
Location: Toronto (Krembil Discovery Tower)
Hours: 37.5 hours per week
Status: Temporary Full-time (12 months with possibility of extension or conversion)
Salary Range: $79,190 - $98,982 annually
Posted Date: December 24, 2024
Closing Date: January 11, 2025

Position Overview

The Epic Sr. Application Analyst is an integral member of Integrated Care's Digital Health Team. This position works closely with other members of the Integrated Care Program (staff and consultants), UHN Digital team and the technical vendor(s) to support identified applications for Integrated Care including both clinical and business applications. The Epic Sr. Application Analyst, will participate in system build, requirements gathering, system and business analysis, system upgrades and testing.

Duties

• Maintains expert knowledge of supported applications
• Lead build, configuration, and optimization activities of Epic and other digital health applications to meet clinical and business needs.
• Implement updates, system enhancements, and upgrades, while ensuring minimal disruption to users.
• Work with clinical, operational, and technical stakeholders to identify, document, and prioritize requirements.
• Conduct gap analyses to align technical solutions with program goals and workflows.
• Develop and execute test plans, including unit, integration, and user acceptance testing.
• Identify and resolve system issues during build, testing, and go-live phases.
• Collaborate with end-users to troubleshoot and ensure optimal system performance.
• Develop user guides, training materials, and system documentation.
• Monitor application performance and recommend improvements to workflows and configurations.
• Participate in system governance and change management processes.
• Ensure all systems meet privacy, security, and regulatory requirements.
• Communicates with external software vendors when needed to ensure that ongoing business and functional requirements are maintained.
• Informs management of potential service level problems before they occur and communicates solutions.
• Collaborates with Manager, Team Leads, and co-workers to ensure an atmosphere is fostered where exceptional customer service is the standard.
• Collaboratively resolves process and system issues with all levels of management to effective and efficient operation of systems and associated processes.
• Contributes to the development of new and/or improvement of existing policies and procedures.
• Prepares project status reports as required.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.

• Bachelor's degree in Health Informatics, Computer Science, or a related field (or equivalent experience)
• Certification in one or more of the following Epic applications is strongly preferred: Inpatient, Ambulatory, Compass Rose, Cadence, Rover, Bridges, Dorothy and/or Comfort
• 4-6 years of experience with one or more clinical/business applications in a healthcare organization required
• 2-3 years industry experience in 2nd level application support required
• Experience with hardware and/or software vendor relations an asset
• Experience working with interfaces, and/or working knowledge of HL7 standards an asset

Skills

• Strong understanding of clinical workflows and healthcare operations
• Proficiency in requirements analysis, system configuration, and process mapping
• Strong attention to detail and commitment to quality
• Collaborative team player with a customer-focused mindset
• Excellent customer service skills required
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical audiences, verbal and written communication skills
• Proactive approach to identifying and resolving issues
• Highly organized, with the ability to manage multiple priorities and meet deadlines
• Self-motivated team player who can work with minimal supervision on simple to moderately complex tasks
• Able to work with multidisciplinary teams in a positive and productive manner
• Knowledge of healthcare privacy and security regulations (e.g. PHIPA)

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.