Student Administrator - Medical Solutions, International Patient Program

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

UHN Medical Solutions at UHN

UHN Medical Solutions is a division of Altum Health located at the Toronto Western Hospital. UHN Medical Solutions is a portfolio of work committed to generating appreciable revenue for UHN. The International Patient Program falls under UHN Medical Solutions facilitates UHN's vision of global impact by providing medically necessary care to international patients, with emphasis on those who are not able to access the required health care services in their home country.

Union: Non-Union
# of Vacancies: 1
Department: UHN Medical Solutions
Site: Toronto Western Hospital
Reports to: Manager - International Patient Program
Work Model: Hybrid
Hours: 37.5 hours per week
Salary: $20.22-$22 per hour
Status: contingent on continued funding
Closing Date: April 28, 2025

Job Summary:

We are seeking a dedicated and passionate individual to join our team in supporting the effective clinical coordination of the International Patient Program at University Health Network (UHN). This role focuses on assisting clinical coordinators in facilitating seamless communication and collaboration between both internal departments and external stakeholders.

As part of a patient-centered team, the successful candidate will exercise considerable judgement/independence and utilize medical terminology/moderate advanced computer applications and functions to provide administrative support to our team. The ultimate goal of the successful candidate is to ensure an exceptional experience for international patients as they navigate care across UHN.

Duties:

• Provide confidential administrative support to coordination of patient care (e.g., Physicians, Nurse Practitioners, Social Worker etc.), and to the International Patient Program team, which may include:
• Registration and management of patients records in electronic patient record systems
• Tracking follow-up with and scheduling of patient/clinician appointments
• General calendar management
• Office liaison for internal and external personnel
• Consultation with finance team, clinical teams and program team
• Documentation preparation, review retention
• Data collection of patient activity
• Collecting payment, reconciling payment and working with finance to provide documentation of payment
• Management of office supplies and equipment etc.
• First point of contact for internal and external inquiries from fax, telephone, e-mail inquiries for: meeting requests, Program Team signature requests, clinic inquiries, event inquiries and general inquiries etc.
• Performs cross-functional and/or other duties consistent with the job classification, assigned or requested
• Works in compliance of the Occupational Health and Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner

• Completion of Grade XII or recognized equivalent
• Completion of a recognized medical or business post-secondary secretarial arts program at the diploma level preferred
• Two (2) years related secretarial support experience preferred
• Previous on-the-job computer/word-processing, database and spreadsheet software experience
• Excellent organizational and time management skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written communications skills
• Excellent teamwork, problem-solving and conflict resolution skills
• Good knowledge of health care, organizational/office practices, procedures and standards
• Ability to produce high quality work in accordance with Hospital standards
• Ability to maintain confidentiality
• Ability to work well under pressure and use good judgment in assessing difficult situations
• Solid experience in a Microsoft Office environment
• Previous supervisory experience preferred
• Knowledge of medical terminology preferred
• Experience working in a health care environment preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.