Supervisor Security Operations

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: All Sites
Department: Security Operations
Reports to: Director, Security Operations, Fire & Life Safety and UHN Connect
Work Model: On-Site
Grade: P0:08
Hours: 37.5 hours/week
Salary: $34.73 to 43.41 hourly. (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Evenings/Overnights schedule flexibility to enhance leadership coverage
Status: Temporary Full-Time (contract end date January 2026)
Closing Date: December 26, 2024

Position Summary

Join our team as the Supervisor of Security Operations, where you will lead a dedicated group committed to providing exceptional security services while upholding the highest standards of ethical service. In this pivotal role, you'll foster a culture of integrity and professionalism, treating all individuals with dignity and respect. Collaborating closely with security management, you will implement strategic plans to enhance operational efficiency and promote a safe environment for staff and visitors alike.

We are seeking an experienced and dedicated Supervisor, Security Operations to lead and oversee our security teams. In this critical role, you will ensure the safety and security of patients, staff, and visitors, while managing day-to-day operations, responding to emergencies, and coordinating with external agencies. This role requires a proactive leader with a strong background in security management, staff supervision, and emergency response. If you're passionate about making a meaningful impact in our community and prioritizing patient-centered security practices, we invite you to apply for this essential role.

The Supervisor will oversee staff management, ensure compliance with safety standards, and foster effective communication with internal and external stakeholders. The role involves varied hours, with the majority scheduled during evenings, nights, and weekends.

Duties

• Staff Leadership & Administration:
  • Lead Security Operations - Exemplify a commitment to ethical service by treating all individuals with dignity and respect.
  • Oversee daily security operations, assign duties, and manage staffing levels.
  • Provide training, coaching, and performance reviews for security personnel.
  • Address staffing challenges and escalate issues as needed.
  • Participate in the recruitment, onboarding, and scheduling of security staff.
  • Collaborate with management to develop and implement strategic plans aimed at increasing operational efficiency and reducing labor grievances.
  • Corporate Representation - Represent the Security Operations department on UHN committees and at external conferences, contributing to corporate initiatives that enhance UHN's mission and values.
  • Continuous Learning - Maintain professional growth through seminars and workshops to stay current with the latest trends in the field of security operations.
• Emergency Management:
  • Coordinate security responses to emergencies and hospital codes (e.g., Code White, Code Red).
  • Liaise with external emergency services (e.g., police, fire, EMS) as needed.
  • Document and follow up on all emergency incidents.
• Investigation & Documentation:
  • Conduct detailed investigations of incidents, including thefts and other security breaches.
  • Maintain accurate records in security and hospital reporting systems.
  • Perform regular audits of security-sensitive areas.
• Loss Prevention & Risk Management:
  • Identify and address potential security risks.
  • Monitor security operations to ensure compliance with policies and regulations.
  • Establish and maintain access control systems, including visitor and employee identification processes.

• Completion of a degree or diploma in Law Enforcement, Security, or a related field, or equivalent experience
• Current and valid Security License in accordance with the Private Security and Investigative Services Act.
• Trained in Conflict Communication (de-escalation) and Use of Force
• Membership in the International Association for Healthcare Security and Safety (IAHSS) and Certified Advanced Healthcare Security Officer (CAHSO) certification - preferred
• Experience in a security leadership role, preferably within a healthcare or similar environment
• Strong problem-solving, communication, and organizational skills.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.