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The Windsor Central Ambulance Communications Centre (CACC) invites highly motivated individuals with leadership capacity to express their interest for the roles of Operations Manager!

The successful candidate will be an innovative and client service oriented individual responsible for leading the planning, management and coordination of day-to-day 24/7 operations of the Centre. As the Operations Manager, you excel in fast-paced, demanding environments to provide leadership to a team of professionals responsible for receiving, prioritizing and dispatching 911, emergency and non-emergency requests for ambulance services to upper tier municipalities, designated delivery agents and Indigenous partners in the community.

Please note: As this is a frontline essential position, your physical presence at the office is crucial to this role and this position will be fully onsite. There is a need to work 24/7 rotations which include nights, weekends, and potential holidays. This is to ensure management presence at CACC offices throughout the day and night.

About Us

The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.

Leadership in the Ontario Public Service

A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

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About the job

Create the Work Environment

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

Your leadership will be crucial in guiding the team towards the achievement of their business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. As the Operations Manager, you will:

• Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9-1-1, emergency and non-emergency requests for ambulance services.
• Ensure the operation and maintenance of an effective, cost-efficient, quality land ambulance dispatch and emergency health communication service.
• Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence.
• Bring an innovative, digital mindset to your work, enabling you to incorporate new tools, technology and practices to support the delivery of services through the Central Ambulance Communications Centre.
• Provide advice, guidance and issues management support regarding service delivery to staff, senior management and stakeholders.

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What you bring to the team

Mandatory Requirements:

• You have the ability to acquire the following certifications within 30 days in the role: Valid Standard First-Aid, Targeted-Responder CPR and Restricted Radio Operators Certificate.
• You have a Valid Ontario Class G driver's license.
• You can possess a valid Criminal Record Check before starting in the role.

Leadership Skills:

• You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
• You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
• You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.
• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.

Technical Skills:

• You possess knowledge of Ontario's emergency health services system including governance, administration and operations.
• You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
• You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
• You possess the ability to interpret and accurately apply policy and legislation.
• Knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.

Communication and Stakeholder Management Skills:

• You can establish and maintain strong working relationships with key partners and stakeholders.
• You can clearly and concisely discuss emergency issues with staff and provide advice and recommendations.
• You possess strong written communication skills to prepare briefings and reports for management and stakeholders.

Analytical and Issues Management Skills:

• You have strong analytical and issues management skills to respond and resolve time sensitive, contentious and escalating emergency situations.
• You can investigate issues through in-depth analysis and research to reconstruct the chronology of events when requested by stakeholders such as federal, provincial and municipal agencies or police services.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

The Ontario Public Service (OPS) is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

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Additional information: