IT Technician - Level 2 (6+ month contract)

Tasks/Responsibilities

The IT Technician will be responsible for providing mainly Level 2 technical support to the company’s 20,000 employees, both at the head office and in the various branches across Canada.

MORE PRECISELY

• Document tickets in ServiceNow software and support employees with any issues encountered
• Install and configure new workstations as well as mobile devices
• Ensure impeccable customer service at all hierarchical levels
• Keep the IT inventory up to date
• Participate in user access management

PROFILE

• 2+ years of experience as an IT Technician
• Professional experience in level 2 technical support
• Experience in Windows and Microsoft 365 environment
• Knowledge of Azure (assets)
• Strong customer service skills
• DEC in computer science or equivalent
• Bilingualism required (French and English)