Property Revenue Clerk

Position Summary

Join the Property Revenue Services branch for a one-year opportunity as the Property Revenue Clerk.

This role focuses on managing payment programs, account administration, and providing customer service support for the Assessment & Property Revenue Services department. Responsibilities include administering departmental programs and managing accounts related to payment programs, financial records, tax declarations, and ownership updates.

This position is ideal for individuals who are detail-oriented and skilled in providing effective administrative and customer service support in a municipal environment.

Key Duties & Responsibilities

• Administer Tax and Utility Billing payment programs and eServices accounts, including processing applications, verifying financial information, performing complex mathematical calculations, adjusting payment schedules, monitoring accounts for returned payments and other charges, processing cancellations contacting the customer and providing written customer communication in accordance with the Canada Payments Association requirements.
• Apply payments to service accounts, apply service fees, verify transactions, and ensure secure cheque handling. Calculate and negotiate suitable payment arrangements to clear outstanding and arrears balances and refer collection activity as appropriate.
• Maintain Auto-withdrawal payment schedules. Create and export payments and balance the bank withdrawal to ensure efficient and complete processing of pre­ authorized payments.
• Provide front-line customer service to the public, lawyers offices, and mortgage companies regarding Assessment, Property Tax and Utility Billing inquires. Determine customer needs and provide guidance and education to resolve complex issues and escalated calls.
• Manage Tax and Utility customer accounts. Maintain !SC electronic property ownership files, percentage of ownership, mail and civic address changes, assessment notice declarations, school support declarations, account remarks and correspondence log to ensure accurate and current account information.
• Administer applications for Assessment & Property Revenue Services grant and exemption programs including mailing and receiving applications, reviewing applications for completeness, and contacting customers regarding application status.
• Assist with property exemption and assessment data, including cost rates, replots, local improvements and exemption status.
• Prepare and issue reports, statistics, Property tax certificates and Searches, Utility bills, service orders and customer correspondence in specialized tax and billing computer systems.
• Perform advanced Microsoft Word, Excel, and Access operations to manage accounts and organize and execute various departmental mailings including Annual/Supplementary Assessment notices, Local Improvement notices, exemption applications and other mailings as required.
• Provide administrative support for department, including data entry, mailing, filing, scanning, managing service requests, order supplies, perform data audits and reconcile receipts and invoices.
• Comply with all applicable corporate standards, bylaws, policies, and legislation such as The Cities Act, Canadian Payments Association, Local Authority Freedom of Information and Protection of Privacy Act, Provincial Occupational Health and Safety Act, and the City of Regina Occupational Health and Safety Manual

Key Qualifications

• Completion of secondary school or equivalency and a certificate in Business Administration
• Minimum of 3 years of previous and on-the-job experience in administrative and/or clerical duties plus call center or customer service
• Knowledge of taxation and assessment policies, procedures, and practices
• Knowledge of office administration processes, and customer/client services
• Knowledge of specific branch as well as the broader division/departments/branches Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
• Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline- specific software, and technology devices
• Provides front-line customer service where messages/responses may be met with frustration/rudeness.
• Explains, clarifies, and exchanges technical and process information e.g., payment programs, E-services Accounts.
• Identifies issues, consults, and follows policies, procedures, and processes.
• Prioritizes and adapts office activities in accordance with daily/weekly/annual schedule within defined timelines/deadlines.
• Provides ideas and suggestions to improve work processes.
• Contributes to a positive experience through provision of customer service and administrative services.
• Contributes to health, safety, and well-being self and others.
• Contributes to completion of work unit activities through completion of sequenced tasks/workflow.

Working/Other Conditions