Reports to: Guest Services Supervisor Division: Guest Services Pop-Up Desk Location: Midtown Plaza
• Days and hours worked are subject to change as required by the needs of the Property • Night and evening work will be required (including weekends and holidays)
Job Description
Description of Major responsibilities and duties:
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Sale of Mall Gift Cards which includes:
daily deposits
shift reports and logs
distribution of gift-with-purchase items
Email and In-Person Inquiries
Opening & Closing duties as per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide Customer assistance with all available mall services.
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Assist with various on-site promotions and events
Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
Be aware of and monitor the shopping centre's, and its retailer's, online presence on a daily basis such as; Facebook, Twitter, Blog, Website, Pinterest, etc.
Professionally respond online to customer service inquiries on social media. (If applicable)
Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
Collating various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)
Maintaining cleanliness and organization at the workspace
Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
Other duties as assigned by the Guest Services Supervisor
And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met
Experience/Qualifications Required:
1 year of experience in Customer Service an asset.
Minimum Academic Requirements:
Minimum Grade 12 Diploma
Technical Competencies:
Excellent customer service skills with a drive to go above and beyond
Superior written and oral communication skills
Ability to work in a "team" environment
Various computer skills - Microsoft Office
Competent in Social Media, Facebook, Twitter, Website, etc.
Able to work evenings and weekends is a must.
Open, unrestricted availability.
Creative and self-motivated.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s'engage à respecter l'équité en matière d'emploi. Notre objectif est d'offrir un milieu de travail diversifié, inclusif et exempt d'obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'accéder à toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
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