Senior IT Support Technician 12 Month Contract

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

We are seeking a Senior IT Support Technician to provide onsite technical support for two office locations in Manhattan. The technician will handle daily technical operations, troubleshoot IT issues, and offer remote and onsite assistance. You will play a crucial role in ensuring a smooth technical environment for all users, including new hires, visitors, and local staff, while maintaining inventory and managing office technology needs.

Key Responsibilities:

• Provide **onsite technical support** for IT-related issues and user queries.

• Set up and maintain office desk station equipment, ensuring seamless operation of hardware.

• Support and troubleshoot local AV (audio-visual) equipment

• Act as remote hands for wired and Wi-Fi network link troubleshooting.

• Monitor, order, and maintain IT-related supplies (e.g., toner, cables, batteries) and maintain office inventory.

• Manage deliveries, shipping, repairs, and returns of equipment.

• Oversee the disposal and recycling of obsolete equipment.

• Secure access to the LAN room and IT storage areas.

• Serve as the Google Workspace and TMX environment champion and coach, assisting users with these platforms.

• Act as the main contact for new hire equipment preparation and delivery for new employees.

• Conduct first-day onboarding training and provide IT resources to new employees across the USA.

• Provide "white-glove" support to visitors, ensuring exceptional service for their technical needs.

• Respond to HelpDesk phone calls as part of the IT Support Call Center.

• Resolve ServiceNow incident and task tickets..

• Assist in remote onboarding for new employees across the company.

Qualifications:

Experience: 3-5 years of IT support experience, preferably in a corporate environment.

Technical Skills: Strong knowledge of Google Workspace, networking fundamentals, Windows 11 and MacOs, AV systems, and IT hardware setups.

Problem-Solving: Ability to troubleshoot a wide range of technical issues with a proactive, service-oriented approach.

Communication Skills: Strong verbal and written communication skills, with the ability to effectively train and support users.

Organizational Skills: Autonomy, and excellent organizational skills, including inventory management and supply tracking.

Customer Service: A strong customer service orientation, with a focus on providing white-glove support.

This is an excellent opportunity to be a key part of the TMX IT team and provide valuable support in a fast-paced, dynamic environment across multiple locations.

Salary Range: $40 - $44/hour USD Please note that the Salary Range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.